AppInstall
Called whenever an app is installed
AppointmentCreate
Called whenever an appointment is created
AppointmentDelete
Called whenever an appointment is deleted
AppointmentUpdate
Called whenever an appointment is updated
AppUninstall
Called whenever an app is uninstalled
AppPaymentStatus
Called whenever the payment status of a paid app subscription changes — for example when a recurring payment fails during dunning, or when a previously failed payment is successfully recovered.
AppUpdate
Called whenever an app is updated to a new version
AssociationCreate
Overview
AssociationDelete
Overview
AssociationUpdate
Overview
CampaignStatusUpdate
Called whenever a campaign status is updated
ContactCreate
Called whenever a contact is created
ContactUpdate
Called whenever the specific fields in contact is updated
ContactDelete
Called whenever a contact is deleted
ContactUpdate
Called whenever the specific fields in contact is updated
ContactDndUpdate
Called whenever a contact's dnd field is updated
ContactTagUpdate
Called whenever a contact's tag field is updated
ConversationUnreadWebhook
Called whenever a conversations unread status is updated
ConversationUpdate
Called whenever a live chat conversation is merged into another conversation due to contact identification (e.g. a visitor provides their email or phone number matching an existing contact).
ExternalAuthConnected
Called whenever external authentication (OAuth2 or Basic) is connected successfully for an app/location/company.
SupportTicketCreate
Called whenever a new support ticket is created for an app.
SupportTicketUpdate
Called whenever a support ticket is updated — for example when its status changes, a reply is added to the conversation, or its details are edited.
SupportTicketDelete
Called whenever a support ticket is deleted.
InboundMessage
Called whenever a contact sends a message to the user.
InvoiceCreate
Called whenever an invoice is created
InvoiceDelete
Called whenever an invoice is deleted
InvoicePaid
Called whenever an invoice is paid
InvoicePartiallyPaid
Called whenever an invoice is partially paid
InvoiceSent
Called whenever an invoice is sent
InvoiceUpdate
Called whenever an invoice is updated
InvoiceVoid
Called whenever an invoice is marked as void
KnowledgeBaseCreate
Called whenever a knowledge base is created
KnowledgeBaseUpdate
Called whenever a knowledge base name/description is updated
KnowledgeBaseDelete
Called whenever a knowledge base is deleted
KnowledgeBaseFileChange
Called whenever a knowledge base file asset is created, updated or deleted
KnowledgeBaseFaqChange
Called whenever a knowledge base FAQ asset is created, updated or deleted
KnowledgeBaseRichTextChange
Called whenever a knowledge base rich text asset is created, updated or deleted
KnowledgeBaseTableFileChange
Called whenever a knowledge base table file asset is created, updated or deleted
KnowledgeBaseTrainedUrlChange
Called whenever a knowledge base trained URL asset is created, updated or deleted
LCEmailStats
Called whenever an email is sent, gives the statistics of the said email.
LocationCreate
Called whenever a location is created.
LocationUpdate
Called whenever a location is updated.
NoteCreate
Called whenever a note is created
NoteDelete
Called whenever a note is deleted
NoteUpdate
Called whenever a note is updated
ObjectSchemaCreate
Overview
ObjectSchemaUpdate
Overview
OpportunityAssignedToUpdate
Called whenever an opportunity's AssignedTo field is updated
OpportunityCreate
Called whenever an opportunity is created
OpportunityDelete
Called whenever an opportunity is deleted
OpportunityMonetaryValueUpdate
Called whenever an opportunity's monetary value field is updated
OpportunityStageUpdate
Called whenever an opportunity's stage field is updated
OpportunityStatusUpdate
Called whenever an opportunity's status field is updated
OpportunityUpdate
Called whenever an opportunity is updated
OrderCreate
Called whenever an order is created
OrderStatusUpdate
Called whenever an order's status field updated
OutboundMessage
Called whenever a user sends a message to a contact.
PlanChange
Called whenever user changes the plan for a paid app.
PriceCreate
Called whenever a price is created
PriceDelete
Called whenever a price is deleted
PriceUpdate
Called whenever a price is updated
ProductCreate
Called whenever a product is created
ProductDelete
Called whenever a product is deleted
ProductUpdate
Called whenever a product is updated
ProviderOutboundMessage
Called whenever a user sends a message to a contact and has a custom provider as the default channel in the settings.
RecordCreate
Overview
RecordDelete
Overview
RecordUpdate
Overview
RelationCreate
Overview
RelationDelete
Overview
SaaSPlanCreate
Overview
TaskComplete
Called whenever a task is completed
TaskCreate
Called whenever a task is created
TaskDelete
Called whenever a task is deleted
UserCreate
Called whenever a user is created
VoiceAiCallEnd
Called whenever a Voice AI call ends for a sub-account.
UserDelete
Called whenever a user is deleted
UserUpdate
Called whenever a user is updated