Support Ticket Update

Called whenever a support ticket is updated — for example when its status changes, a reply is added to the conversation, or its details are edited.

Schema

{
  "type": "object",
  "properties": {
    "type": {
      "type": "string",
      "example": "SupportTicketUpdate"
    },
    "ticketId": {
      "type": "string",
      "example": "66a0419a0dffa47fb5f8b22f"
    },
    "appId": {
      "type": "string",
      "example": "ve9EPM428h8vShlRW1KT"
    },
    "companyId": {
      "type": "string",
      "example": "otg8dTQqGLh3Q6iQI55w"
    },
    "locationId": {
      "type": "string",
      "example": "otg8dTQqGLh3Q6iQI55w"
    },
    "versionId": {
      "type": "string",
      "example": "66a0419a0dffa47fb5f8b22f"
    }
  }
}

• Note: locationId and versionId may be absent depending on the app and how the ticket was raised.

Example

{
  "type": "SupportTicketUpdate",
  "ticketId": "66a0419a0dffa47fb5f8b22f",
  "appId": "ve9EPM428h8vShlRW1KT",
  "companyId": "otg8dTQqGLh3Q6iQI55w",
  "locationId": "otg8dTQqGLh3Q6iQI55w",
  "versionId": "66a0419a0dffa47fb5f8b22f"
}