DashboardVersion: 2021-07-28

Get Call Log

GET/voice-ai/dashboard/call-logs/{callId}

Returns a call log by callId.

Authorizations

Authorizationstringheaderrequired

Bearer authentication header of the form Bearer <token>, where <token> is your access token.

Scope:voice-ai-dashboard.readonly

Auth methods:OAuthPrivate Integration

Token type:Sub-Account Token

Request

Headers

Versionstringrequired

API Version

Available options2021-07-28

Path Parameters

callIdstringrequired

Call ID

Example:507f1f77bcf86cd799439011

Query Parameters

locationIdstringrequired

Location ID

Example:LOC123456789ABCDEF

Response

application/json

Successfully retrieved call log

idstringrequired

Unique identifier for the call

Example:507f1f77bcf86cd799439011

contactIdstring

Associated contact ID

Example:507f1f77bcf86cd799439012

agentIdstringrequired

Agent ID associated with the call

Example:507f1f77bcf86cd799439013

isAgentDeletedbooleanrequired

Whether the agent is deleted

Example:false

fromNumberstring

Caller phone number

Example:+1234567890

createdAtstring<date-time>required

Timestamp when the call was created

Example:2024-01-15T10:30:00.000Z

durationnumberrequired

Call duration in seconds

Example:180

trialCallbooleanrequired

Whether this call was a trial call

Example:false

executedCallActionsobject[]required

Actions performed during the call. Note: The APPOINTMENT_BOOKING action will only be visible in executedCallActions from Sep 9th 2025.

summarystringrequired

Call summary

Example:Customer called to inquire about product pricing and was transferred to sales team.

transcriptstringrequired

Call transcript

Example:

bot: Hello, how can I help you today?
human: I would like to know about your pricing...

translationobject

Transcript translation details

extractedDataobject

Dynamic data extracted from the call based on agent configuration

messageIdstring

Message identifier associated with the call

Example:507f1f77bcf86cd799439014